February 11, 2021 –
Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient – in terms of using as little resource as possible – and effective in terms of meeting customer requirements. It is concerned with managing the process that transforms inputs (in the forms of materials, information, labour and energy) into outputs (in the form of goods and services) to deliver outcomes for the company and the customer. To perform this function effectively, Operations Managers have a number of responsibilities, for example:
• Aligning the operation’s strategy with the company strategy;
• Deploying the operations strategy;
• Designing the company’s services and processes;
• Planning & controlling the operation.
In addition, Operations Managers have a responsibility to improve the performance of operations: continuous improvement is the focus on improving quality and reducing costs.